Refund policy
Last updated: 27 June 2026
At ApexTrack, we are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we're here to help.
30-Day Return Policy
You may request a return within 30 days of receiving your order.
To be eligible for a return, your item must meet the following conditions:
- Be unused and in its original condition.
- Include all original packaging, accessories, manuals, and any included components.
- Show no signs of misuse, accidental damage, modification, or excessive wear.
- Be accompanied by proof of purchase (order confirmation or receipt).
*We reserve the right to refuse returns that do not meet these conditions.
How to Start a Return
To request a return, please contact us before sending your item back.
📧 Email: office@jhltech.co.nz
Please include the following details in your email:
- Your order number
- Your full name
- A brief description of the issue or reason for the return
- Photos of the product if it is damaged, defective, or incorrect
⚠️ Please do not send any item back without first contacting us. Unauthorized returns may not be accepted.
Return Shipping Costs
Return shipping costs are handled based on the reason for the return:
| 🟢 We will pay the shipping cost if: | 🔵 You will pay the shipping cost if: |
|---|---|
|
• The item is defective or has a manufacturing fault. • The item was damaged during delivery. • We sent you the wrong product. |
• You changed your mind. • You ordered the wrong product. • You no longer want the item. • The product is returned for reasons not caused by ApexTrack. |
Original shipping charges paid when placing the order are non-refundable, unless the return is due to our error or a defective product.
Damaged, Defective or Incorrect Items
Please inspect your order immediately upon delivery.
If your product is damaged, defective, or incorrect, please contact us within 7 days of receiving your order.
After reviewing your claim, we will arrange an appropriate solution, which may include:
- A replacement
- An exchange
- A repair (where applicable)
- A full refund
Non-Returnable Items
The following items cannot be returned unless they are faulty or required by law:
- Products that have been used, damaged, or altered by the customer.
- Products with missing parts or accessories not caused by ApexTrack.
- Clearance or Final Sale items.
- Gift Cards.
- Consumable products such as batteries unless they are defective.
Exchanges
If you would like to exchange a product for a different model or item, please submit a return request for the original item and place a new order after your return has been approved.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 5–10 business days.
*Please note that banks and payment providers may require additional processing time before the refund appears in your account.
If you have not received your refund within 15 business days after approval, please contact us at office@jhltech.co.nz.
Consumer Rights
Nothing in this Return & Refund Policy limits or excludes your rights under the New Zealand Consumer Guarantees Act 1993 or the Australian Consumer Law, where applicable.
Contact Us
ApexTrack
Email: office@jhltech.co.nz
Our customer support team aims to respond within 1–2 business days.